Home Personal Support Services
Personal Support Services

Personal Support Services (PSS) is the exclusive provider of supportive services for the Department of Human Services’ Adult Protective Services APS.

When a referral is made to APS, a State case worker does an investigation. If it is found that the citizen is in threat of harm due to abuse (including physical, sexual, emotional, and/or psychological), abandonment, financial or material exploitation and/or neglect (including self-neglect), a case is opened, and the case worker utilizes as many resources as possible to minimize or eliminate the threat. These are some of the most vulnerable adults in the State of Tennessee

One resource can be a referral to PSS, and we become the “eyes and ears” of the State, on behalf of all citizens, to provide a safer and more secure environment.

Under the supervision of a registered nurse and case managers, our highly trained staff provide in home personal care and housework, certain errands, some financial over-site, observe the activities within the house and the status of the client’s safety and well-being.




What is Abuse, Neglect, Financial Exploitation


Neglect occurs when the basic needs of a dependent adult are not met by a caregiver. Neglect may be unintentional, resulting from the caregiver's lack of ability to provide or arrange for the care or services the adult requires. Neglect also may be due to the intentional failure of the caregiver to meet the adult's needs.


Self-Neglect occurs when a dependent adult is unable to care for him/herself or to obtain needed care. The impairments result in significant danger to the adult and in some situations deterioration can occur to the point that the adult's life may be at risk.


Abuse (physical, sexual, and emotional) generally involves more extreme forms of harm to the adult, including the infliction of pain, injury, mental anguish, unreasonable confinement, or other cruel treatment.


Financial Exploitation occurs when a caregiver improperly uses funds intended for the care or use of the adult. These are funds paid to the adult or to the caregiver by a governmental agency.

Who is under threat of harm, and how prevalent is it in the state of TN?


Unheard Cries 


It Takes a Village


Report Abuse and Neglect:
Toll Free 1-888-APS-TENN (1-888-277-8366)